Rona Terms of Service

Effective: September 15, 2026 · Last updated: September 2, 2026

This English translation is provided for your convenience. The Korean version is the legally binding original; where the two differ, the Korean version prevails (Article 18-3).

These Terms set out the conditions and procedures for using Rona (the "Service"). Refund rules for paid products are set out in Articles 12 through 19. The same rules are restated in plain language in our Refund Policy. If the two documents appear to differ, these Terms prevail.

Article 1 [Purpose]

These Terms govern the rights, obligations, and responsibilities between Geniefy Inc. (the "Company") and users in connection with the content-recommendation and coaching-based service the Company provides (the "Service").

Article 2 [Definitions]

  1. "Service" means the platform provided by the Company, including content recommendation and coaching features.
  2. "Content" includes text, images, video, guides, coaching materials, and similar items.
  3. "Coaching" means the process by which the Company guides and reviews a user’s work so that the user produces real work output based on the Content.
  4. "Recommendation system" means the algorithm that selects and delivers Content based on a user’s behavioral data.
  5. "Challenge" means a participation program the Company runs for a set period.
  6. "Entry fee" means the one-time payment a user makes to take part in a Challenge.
  7. "Completion deposit" (or "deposit") means an amount that, in some Challenges, is placed on deposit separately from the entry fee. Only the portion attributable to missions confirmed as unfulfilled is deducted; the remainder is returned.
  8. "Rona platform" means the Service the Company provides through its website, including Challenge registration and participation, viewing Content, payment, and communication among participants.
  9. "Rona Coach" means the companion program a user installs on their own device to support the coaching process.

Article 3 [Scope of the Service]

The Company provides the following services:

  1. Personalized content recommendations
  2. Coaching content (guides, tutorials, and similar materials)
  3. Content curation based on user behavior

Article 4 [Data Collection and Use]

  1. The Company may collect the following data:
    • Clicks, time on page, and coaching participation records
    • Content of interest and usage patterns
  2. Such data is used for the following purposes:
    • Personalized recommendations
    • Improving the coaching experience
    • Enhancing the Service

Article 5 [Nature of the Recommendation and Coaching Services]

  1. The Service recommends Content by algorithm.
  2. Coaching content is intended to provide general information and guidance.
  3. The Company does not guarantee the accuracy or completeness of recommendations or coaching content, or that any particular result will be achieved.

Article 6 [Responsibility for Coaching Outcomes]

  1. The user is solely responsible for the consequences of any action taken on the basis of coaching content.
  2. The Company is not liable for any loss, gain, or outcome arising from coaching.
  3. Users must exercise their own judgment, in light of their own circumstances, when following coaching.

Article 7 [Content and Use of AI]

  1. Copyright in content created by a member belongs to that member.
  2. The Company may use such content to operate and improve the Service.
  3. The Company may use data for AI training in order to improve the recommendation system and the Service.
  4. However, the Company does not make any separate commercial use of them, such as selling them to third parties.

Article 8 [Obligations of Members]

  1. "Members" must comply with these Terms, all rules, notices, and operating policies set by the "Operator" and announced on the "Site," and applicable law, and must not engage in conduct that interferes with the operation of the "Site" or damages its reputation.
  2. Without the express consent of the "Site," "Members" may not transfer, gift, or pledge as security their right to use the Service or any other status under the usage agreement.
  3. Users must take reasonable care in managing their ID and password and may not allow a third party to use their ID without the consent of the "Operator" or the "Site."
  4. "Members" must not infringe the intellectual property rights of the "Operator," the "Site," or any third party.

Article 9 [Changes to and Suspension of the Service]

  1. The Company may change Service features and the recommendation algorithm.
  2. Coaching content may be revised and updated on an ongoing basis.

Article 10 [Disclaimer]

The Company is not liable for:

  1. Outcomes resulting from the user’s choice of recommended Content
  2. Loss or outcomes resulting from carrying out coaching
  3. Decisions made in the user’s own judgment

Article 11 [Damages]

  1. Primary civil and criminal liability for anything arising on this "Site" rests with the "Member" concerned.
  2. The Company does not compensate a "Member" for loss caused by force majeure such as natural disaster, or by the "Member’s" own intent or negligence.

Article 12 [Paid Products]

The Company offers the paid products below. Detailed refund rules for each product are set out in Articles 13 through 18. The refund provisions in this chapter are interpreted and applied in accordance with applicable law (including the Act on Consumer Protection in Electronic Commerce, the Act on the Regulation of Terms and Conditions, and the Door-to-Door Sales Act), and the law prevails over these Terms.

ProductBillingService periodRefund summary
Challenge entry feeOne-time paymentPeriod announced for each Challenge (under one month)100% before start / 75% of the entry fee within 7 days of payment after start / none after 7 days (Article 15)
Completion depositCharged together with the entry fee, calculated separatelyDuration of the ChallengeFull before start / full within 7 days of payment / full on completion / otherwise only confirmed unfulfilled missions are deducted (Article 16)
Organization subscription (B2B)Monthly / annual contractPeriod stated in the contractFull refund if unused within 7 days of payment / otherwise the contract governs, or pro rata for the remaining period if the contract is silent (Article 14)

Article 13 [Service Period and Automatic Renewal]

  1. (Organization subscription, B2B) The Service is provided for the period stated in the contract (one month for monthly plans or twelve months for annual plans). Unless notice of termination is given, the subscription renews automatically on the same terms when the period ends. The Company notifies the user of the upcoming renewal and the amount due at least 7 days before the renewal date.
  2. (Challenge participation) The Service is provided for the period announced for each Challenge (under one month). The entry fee is a one-time payment; refunds are governed by Articles 15 and 16.
  3. (Termination and stopping automatic renewal) Automatic renewal can be stopped at any time through the organization admin page (Billing & Subscription), by email to customer support, or by the method set out in the contract. After termination, the Service remains available until the end of the period already paid for.

Article 14 [Refunds for Organization Subscriptions]

  1. For business-to-business transactions, the refund provisions in the contract and quotation take precedence. However, where the user has in substance transacted as a consumer, applicable law governs.
  2. Notwithstanding paragraph 1, a full refund is given where 7 days have not yet passed since payment and the paid features have not been substantively used.
  3. Where paragraph 2 does not apply and the contract is silent, the Company deducts the amount attributable to the period already provided and refunds the remainder; any cancellation charge will not exceed 10% of the remaining amount.
  4. (How to terminate) Requests made through the organization admin page (Billing & Subscription), by email to customer support, or by the method set out in the contract will be processed.

Article 15 [Refunds of Challenge Entry Fees]

  1. If a refund is requested before the Challenge start date (00:00 KST), the entry fee is refunded in full (100%).
  2. From the Challenge start date (00:00 KST) onward, the following applies. The periods below are counted from the date of payment.
    • Within 7 days: 75% of the entry fee actually paid is refunded (based on the amount paid, not the list price; any completion deposit paid together with it is settled separately under Article 16).
    • After 7 days: no refund. This does not affect refunds under paragraph 6, return of the deposit under Article 16, or withdrawal of subscription under the proviso in Article 18, paragraph 2.
  3. Provision of the Service begins when the Challenge starts, with the participant chat room, the Day 1 orientation, Challenge guidance, and similar services delivered on the Rona platform. Provision is deemed to begin on the Challenge start date itself, and whether or not Rona Coach has been installed has no bearing on that determination. Before payment, the Company displays on each Challenge registration screen the extent to which withdrawal of subscription is restricted because provision of the Service has begun, and the extent to which it is not. The rules in paragraph 2 are refund terms the Company has set in the user’s favor notwithstanding that restriction. If a Challenge’s detail page announces entry-fee refund terms more favorable to the user than paragraph 2, those terms apply. This proviso applies to the entry fee only; for return of the deposit, Article 16 prevails over any individual Challenge announcement.
  4. (If the Challenge is not held) If a Challenge is not held for reasons attributable to the Company, such as not reaching the minimum number of participants, the entry fee paid is refunded in full. The Company bears any payment-processing fees for the refund, which is processed within 3 business days of the date the grounds for refund arise.
  5. (If you cannot take part because seats are full, etc.) If payment was completed but participation could not be processed because seats were full, the registration period had closed, or similar, the entry fee paid is refunded in full.
  6. (If the Service is not provided for reasons attributable to the Company) If a Challenge is discontinued, or is not provided as announced, for reasons on the Company’s side, the user may claim a full refund of the amount attributable to the portion not provided.

Article 16 [Return of the Completion Deposit]

  1. Some Challenges collect a completion deposit in addition to the entry fee. Even where the entry fee and deposit are paid in a single transaction, each amount is calculated separately, and the deposit is settled under the following paragraphs.
  2. Refund requested before the Challenge starts, or Challenge not held for reasons attributable to the Company: the deposit is returned in full (100%).
  3. Refund requested within 7 days from the date of payment: the deposit is returned in full (100%), whether or not the Challenge has started.
  4. Challenge completed: the deposit is returned in full (100%). "Completion" means meeting the completion criteria announced on the Challenge’s detail page, and "mission" means each individual unit of performance that makes up those criteria (for example, a check-in within the period, or attendance at a designated live session). The completion criteria and the type and number of missions vary by Challenge and are announced before payment on each Challenge’s registration screen and detail page, including, where attendance at a live session is mandatory, which sessions those are.
  5. Where paragraphs 2 and 3 do not apply and the Challenge is not completed or is abandoned partway, a fixed amount is deducted for each mission confirmed as unfulfilled, and the balance is returned. Whether a mission has been fulfilled is determined as of the deadline announced for that mission by the Challenge (for a live session, the time that session ends); missions whose deadline has not yet passed are not deducted. Where no per-round deadline is set and only a total number of missions to be completed within the period is specified, that total is allocated evenly across the weeks of the Challenge, and the end of each week is treated as the deadline for the missions allocated to that week. If the total cannot be divided evenly, the remainder is allocated to the later weeks. The deduction per mission is announced before payment on each Challenge’s registration screen and detail page.
  6. Total deductions under paragraph 5 will not exceed the deposit placed.
  7. The deposit is deducted only proportionally to the portion confirmed as unfulfilled, and is not deducted on any other grounds. Even where use of the Service is suspended or restricted for breach of these Terms, the deposit is settled under this Article. A user who disputes a deduction may request a review by email to customer support, and the Company will notify the user of the outcome within 7 business days of the request.
  8. (Timing of return) Returns under paragraphs 2 and 3 are processed within 3 business days of the request; returns under paragraphs 4 and 5 are processed within 7 business days of the Challenge end date. Returns are made by cancelling the original payment. For card payments, after the Company processes the cancellation, it may take additional time for the amount to appear, depending on the card issuer’s policy.
  9. Amounts deducted under paragraph 5 are applied to the cost of running the Challenge, and the Company donates an amount equal to all or part of them to a charitable cause. The recipient and details of the donation are published on the Challenge’s detail page.

Article 17 [How to Request a Refund]

  1. (Where to request) By email to support@rona.so or through the in-app feedback widget
  2. (Information required) Payment receipt or order number, payment date, payment method, and reason for the refund
  3. (Processing time) The Company refunds the amount within 3 business days of the date the withdrawal of subscription or the grounds for refund are confirmed. If the refund is delayed, the Company pays late-payment interest for the period of delay at the rate prescribed by law. For card payments, after the Company processes the cancellation, it may take additional time for the amount to appear, depending on the card issuer’s policy.

Article 18 [When Refunds Are Restricted]

  1. Where a fraudulent or improper payment is suspected. In that case the Company completes its investigation and notifies the user of the outcome within 14 days of receipt; if no notice is given within that period, the refund proceeds.
  2. Where the entry-fee refund period under Article 15, paragraph 2 has passed. This does not affect refunds under Article 15, paragraph 6 or return of the deposit under Article 16. In addition, where the goods or services differ from what was displayed or advertised, or were provided otherwise than as contracted, the user may withdraw their subscription within 30 days of the date they became, or could have become, aware of that fact (and within 3 months of the date of supply).
  3. Products for which no payment was made, such as free promotions or trials, are not eligible for refund. Payments made after a free trial converts to a paid plan are governed by the refund provisions for that product.

Article 18-2 [Amendment of the Terms]

  1. The Company may amend these Terms to the extent permitted by applicable law.
  2. The Company posts amended Terms in the in-service notices or on the website at least 7 days before they take effect. For amendments that are unfavorable to users or material, the Company posts them at least 30 days before they take effect and also notifies users individually, for example by the email address they registered.
  3. A user who does not express an objection by the effective date after the posting or notice under paragraph 2 is deemed to have agreed to the amendment. The Company states this when posting or giving notice under paragraph 2.
  4. A user who does not agree to the amendment may terminate the usage agreement before the effective date, in which case the Company settles any products already paid for under the previous Terms.
  5. The amended Terms apply to agreements concluded on or after the effective date. Payments completed before the effective date are governed by the previous Terms, except that the amended Terms apply where they are more favorable to the user.

Article 18-3 [Language]

The Korean version of these Terms is the authoritative text. Any translation the Company provides is for the user’s convenience only; where a translation differs from the Korean version, the Korean version prevails.

Article 19 [Contact and Business Information]

Supplementary Provisions

  1. These Terms take effect on April 2, 2026.
  2. The refund provisions (Articles 12 through 19) were added on April 20, 2026 and amended on September 15, 2026; Article 18-2 was added on September 15, 2026.
  3. Transitional provision — Payments completed before these Terms take effect are governed by the previous Terms, except that these Terms apply where they are more favorable to the user.

Revision history