Refund Policy
Effective: September 15, 2026 · Last updated: September 2, 2026
This English translation is provided for your convenience. The Korean version is the legally binding original; where the two differ, the Korean version prevails.
This Refund Policy applies to users of paid products offered by Geniefy Inc. (지니파이 주식회사, the "Company"), which operates Rona (the "Service"). This Policy has effect together with the Terms of Service, and applicable law (including the Act on Consumer Protection in Electronic Commerce, the Act on the Regulation of Terms and Conditions, and the Door-to-Door Sales Act) prevails over this Policy. The Korean version of this Policy is the authoritative text; where a translation differs from the Korean version, the Korean version prevails.
1. Products
Rona offers the paid products below. Detailed refund rules for each product are set out in the sections that follow.
| Product | Billing | Service period | Refund summary |
|---|---|---|---|
| Challenge entry fee | One-time payment | Period announced for each Challenge (under one month) | 100% before start / 75% of the entry fee within 7 days of payment after start / none after 7 days |
| Completion deposit | Charged together with the entry fee, calculated separately | Duration of the Challenge | Full before start / full within 7 days of payment / full on completion / otherwise only confirmed unfulfilled missions are deducted |
| Organization subscription (B2B) | Monthly / annual contract | Period stated in the contract | Full refund if unused within 7 days of payment / otherwise the contract governs, or pro rata for the remaining period if the contract is silent |
2. Service Period and Automatic Renewal
Challenge participation
The Service is provided for the period announced for each Challenge (under one month). The entry fee is a one-time payment; refunds are governed by sections 4 and 5 below.
Organization subscription (B2B)
The Service is provided for the period stated in the contract (one month for monthly plans or twelve months for annual plans). Unless notice of termination is given, the subscription renews automatically on the same terms when the period ends. We notify you of the upcoming renewal and the amount due at least 7 days before the renewal date.
Termination and stopping automatic renewal
You can stop automatic renewal at any time through the organization admin page (Billing & Subscription), by email to customer support, or by the method set out in your contract. After termination, the Service remains available until the end of the period already paid for.
3. Organization Subscription (B2B) Refunds
For business-to-business transactions, the refund provisions in the contract and quotation take precedence. However, where you have in substance transacted as a consumer, applicable law governs.
Notwithstanding the above, you receive a full refund where 7 days have not yet passed since payment and you have not substantively used the paid features.
Where the 7-day unused case does not apply and the contract is silent, we deduct the amount attributable to the period already provided and refund the remainder; any cancellation charge will not exceed 10% of the remaining amount.
To terminate, submit a request through the organization admin page (Billing & Subscription), by email to customer support, or by the method set out in your contract, and we will process it.
4. Challenge Entry-Fee Refunds
Before the Challenge starts
If you request a refund before the Challenge start date (00:00 KST), the entry fee is refunded in full (100%).
After the Challenge starts
The periods below are counted from the date of payment.
| When | Refund |
|---|---|
| Within 7 days | 75% of the entry fee actually paid (based on the amount paid, not the list price) |
| After 7 days | No refund |
Even where the entry fee and completion deposit were paid together, the 75% above applies to the entry fee only; the deposit is settled separately under section 5 below.
The following still apply after 7 days: refunds where the Service was not provided for reasons attributable to the Company, return of the completion deposit, and withdrawal of subscription where the product was provided otherwise than as displayed or advertised (section 7, item 2).
When provision of the Service begins
Provision of the Service begins when the Challenge starts, with the participant chat room, the Day 1 orientation, Challenge guidance, and similar services delivered on the Rona platform. Provision is deemed to begin on the Challenge start date itself, and whether or not Rona Coach (the installable program) has been installed has no bearing on that determination.
Before payment, we display on each Challenge registration screen the extent to which withdrawal of subscription is restricted because provision of the Service has begun, and the extent to which it is not. The refund rules above are terms we have set in your favor notwithstanding that restriction. If a Challenge’s detail page announces more favorable entry-fee refund terms, those terms apply. For return of the deposit, however, section 5 below prevails over any individual Challenge announcement.
If the Challenge is not held for reasons on our side
If a Challenge is not held for reasons attributable to the Company, such as not reaching the minimum number of participants, the entry fee you paid is refunded in full. We bear any payment-processing fees for the refund, which is processed within 3 business days of the date the grounds for refund arise.
If you could not take part because seats were full, etc.
If your payment was completed but your participation could not be processed because seats were full, the registration period had closed, or similar, the entry fee you paid is refunded in full.
If the Service is not provided for reasons on our side
If a Challenge is discontinued, or is not provided as announced, for reasons on the Company’s side, you may claim a full refund of the amount attributable to the portion not provided.
5. Return of the Completion Deposit
Some Challenges collect a completion deposit in addition to the entry fee. Even where the entry fee and deposit are paid in a single transaction, each amount is calculated separately, and the deposit is settled under the rules below.
| Situation | Returned |
|---|---|
| Refund before the Challenge starts, or Challenge not held for reasons on our side | Full (100%) |
| Refund requested within 7 days of payment | Full (100%), whether or not the Challenge has started |
| Challenge completed | Full (100%) |
| Otherwise not completed or abandoned partway | A fixed amount is deducted for each mission confirmed as unfulfilled, and the balance is returned |
What counts as completion
"Completion" means meeting the completion criteria announced on the Challenge’s detail page, and "mission" means each individual unit of performance that makes up those criteria (for example, a check-in within the period, or attendance at a designated live session). The completion criteria and the type and number of missions vary by Challenge and are announced before payment on each Challenge’s registration screen and detail page, including, where attendance at a live session is mandatory, which sessions those are.
How deductions are determined
- Whether a mission has been fulfilled is determined as of the deadline announced for that mission by the Challenge (for a live session, the time that session ends). Missions whose deadline has not yet passed are not deducted.
- Where no per-round deadline is set and only a total number of missions to be completed within the period is specified, that total is allocated evenly across the weeks of the Challenge, and the end of each week is treated as the deadline for the missions allocated to that week. If the total cannot be divided evenly, the remainder is allocated to the later weeks.
- The deduction per mission is announced before payment on each Challenge’s registration screen and detail page.
- Total deductions will not exceed the deposit placed.
- The deposit is deducted only proportionally to the portion confirmed as unfulfilled, and is not deducted on any other grounds. Even where use of the Service is suspended or restricted for breach of the Terms of Service, the deposit is settled under these rules.
When the deposit is returned
| Case | Processing time |
|---|---|
| Refund before start · refund requested within 7 days | Within 3 business days of the request |
| Completion · non-completion settlement | Within 7 business days of the Challenge end date |
Returns are made by cancelling the original payment. For card payments, after we process the cancellation, it may take additional time for the amount to appear, depending on the card issuer’s policy.
Disputing a deduction
If you disagree with a deduction, you can request a review by email to customer support (support@rona.so), and we will notify you of the outcome within 7 business days of your request.
How deducted amounts are used
Deducted amounts are applied to the cost of running the Challenge, and we donate an amount equal to all or part of them to a charitable cause. The recipient and details of the donation are published on the Challenge’s detail page.
6. How to Request a Refund
- Where to request — By email to support@rona.so or through the in-app feedback widget
- Information required — Payment receipt or order number, payment date, payment method, and reason for the refund
- Processing time — We refund the amount within 3 business days of the date the withdrawal of subscription or the grounds for refund are confirmed. If the refund is delayed, we pay late-payment interest for the period of delay at the rate prescribed by law. For card payments, after we process the cancellation, it may take additional time for the amount to appear, depending on the card issuer’s policy.
7. When Refunds Are Restricted
- Where a fraudulent or improper payment is suspected. In that case we complete our investigation and notify you of the outcome within 14 days of receipt; if no notice is given within that period, the refund proceeds.
- Where the entry-fee refund period under section 4 (7 days from the date of payment) has passed. This does not affect refunds where the Service was not provided for reasons attributable to the Company, or return of the completion deposit. In addition, where the product differs from what was displayed or advertised, or was provided otherwise than as contracted, you may withdraw your subscription within 30 days of the date you became, or could have become, aware of that fact (and within 3 months of the date of supply).
- Products for which no payment was made, such as free promotions or trials, are not eligible for refund. Payments made after a free trial converts to a paid plan are governed by the refund rules for that product.
8. Revision History
- April 20, 2026 — Established
- April 21, 2026 — Service period and automatic renewal provisions added
- June 17, 2026 — Challenge entry-fee refund rule added (100% refund before start)
- June 18, 2026 — Post-start entry-fee refund rule codified and completion-deposit return rule added
- September 15, 2026 — Clarified the scope of restrictions on withdrawal of subscription; limited the entry-fee refund rule to the entry fee (separated from the completion deposit); shortened the refund processing time to 3 business days; added the definition of completion, timing of return, and the dispute procedure for the completion deposit; stated the 7-day refund for organization subscriptions; added the language clause; renamed the Korean term for coaching in the Korean original (a terminology change that does not affect this translation); and tidied related provisions following the discontinuation of the individual subscription product
9. Contact
- Company: Geniefy Inc. (지니파이 주식회사)
- Representative: Taehyun Kim
- Email: support@rona.so
- Business registration no.: 514-86-02743
- Mail-order business registration no.: 2024-서울강남-04286 (registered with Gangnam-gu Office, Seoul)
- Address: 5F C-ho, Hyunseung Bldg., 175 Yeoksam-ro, Gangnam-gu, Seoul, Republic of Korea
- Customer support: 02-887-6749